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What Governs Your Account at letsbetmd

operates in eligible US states where state law permits online gaming — your account terms, payment policies, and data practices are laid out here in plain language.

State-Dependent AccessPayPal & Venmo TermsPlay+ Card PolicyAccount Data RightsDispute Process
letsbetmd What Governs Your Account at letsbetmd
ACCOUNT DATA PROTECTION

How We Secure and Manage Your Account Data

How we handle your data is built around the requirements of the states where we operate. Identity documents you submit for account verification — a driver's license or state ID — are held for the period state regulations require, then deleted. We don't sell your personal data to third parties. Players in Pittsburgh and across eligible states can expect their account data governed by those state-level standards, not an invented blanket claim.

Account Security

Your credentials are stored with hashed encryption. We never hold your PayPal or Venmo login details — payment authorization runs through the provider's own secure flow, not ours.

Data We Hold

We collect the details needed to verify your identity, process Play+ card loads, and meet state reporting requirements. Request a copy of your data any time through account settings.

Cookie Policy

We use session cookies to maintain login state and analytics cookies to see which pages load most on mobile. Adjust your cookie permissions through your browser settings at any time.

Data Retention

Account records, transaction logs, and identity documents are kept for the period required by applicable state regulations. Once that window closes on a deleted account, the data is removed.

REACH OUR TEAM

Contact Us About Policy and Account Questions

Policy questions and account issues don't always need a long wait. Reach us through live chat inside your account for real-time answers — that's the fastest route when a Venmo transaction didn't post correctly or you need to clarify a terms point before making a withdrawal. Written requests, like data access or formal complaints, go to email. Our help center covers the step-by-step process for updating identity documents, linking Play+ cards, and flagging transaction discrepancies.

Team online

Live Chat

Reach our support team through live chat inside your account dashboard — the fastest path to a policy clarification or account question during available hours.

Email Support

Send detailed policy questions or data requests to our support email. Written replies cover your account record, terms history, and the personal data held on file.

Account Help Center

Our help center walks through updating account details, requesting data exports, and flagging billing discrepancies tied to PayPal, Venmo, or Play+ card transactions.

Legal Questions We Hear Most From Account Holders

These are the legal questions we hear most from account holders — around eligibility by state, how payment data flows through PayPal and Venmo, what we hold about you, and how to exercise your rights. If your question isn't covered below, live chat is the fastest way to reach someone who can pull up your account and walk through the answer with you. Account decisions and data requests get a written response.

Yes. Access depends entirely on your state. Online casino and sportsbook activity is licensed state by state in the US, so check whether your state authorizes it before opening an account.

Your PayPal or Venmo transaction is processed directly by that provider. We receive confirmation that the deposit cleared — we don't store your wallet login, linked bank details, or payment history from those apps.

Yes. Submit a data access request through account settings or by emailing support. We'll compile your account record, transaction history, and identity documents on file and return them to you.

Contact support through live chat or email, request account closure, and complete the identity check. Your remaining cleared balance returns through the last payment method used — PayPal, Venmo, or Play+.

We email you before any update takes effect, giving you time to review. Continuing to use your account after that date counts as acceptance. Close before the date if you'd rather not proceed.

Contact our support team first. If we can't resolve it directly, the dispute process in your account agreement sets out next steps, including applicable state-level consumer protection channels.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.