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How letsbetmd Handles Your Personal Information

This privacy policy covers what we collect when you open an account, make a deposit via PayPal, Venmo, or Play+, and use our platform in eligible states.

No third-party data salesEncrypted account storagePayPal, Venmo, Play+ payment data protectedState-law compliant collectionContact us anytime to review your data
letsbetmd How letsbetmd Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Questions about your data don't need to wait. Whether you want to request a copy of what we hold, ask us to correct something, or raise a concern about how your information is being used, our support team handles privacy requests directly. Reach out through the channels below and we'll confirm receipt and next steps.

Live Chat Start a chat session from the account menu. Privacy requests submitted through live chat are logged and assigned a reference number for follow-up.
Email Support Send your privacy request to our support email. Include your account username so we can locate your record and respond without delay.
Account Settings Some data preferences — like marketing communications — can be adjusted directly inside your account settings without contacting support at all.
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

Security is built into how we process data, not added on top after the fact. Your account login uses encrypted sessions, and any action that touches payment details — like linking your PayPal or requesting a Venmo withdrawal — requires re-authentication. We retain your records for as long as required by state gaming regulations; after that window closes, data is deleted or anonymized. Cookies on our platform track session state and fraud signals, not browsing habits outside this site.

Encrypted Sessions

Every login and payment action — including PayPal deposits and Play+ card links — runs through an encrypted session layer that expires automatically after inactivity.

Cookie Policy

We use session cookies to keep you logged in and fraud-detection cookies to spot unusual access patterns. We do not run cross-site advertising cookies.

Data Retention

Account and transaction records are kept for the period required under applicable state law. When that obligation ends, we delete or anonymize the data on a scheduled basis.

Your Right to Request

You can ask us to provide, correct, or delete personal data we hold on your account. We respond to verified requests in line with applicable state privacy requirements.

Privacy Questions We Actually Get Asked

The questions below come from real account holders asking about how their information is handled. If your question isn't here, our live chat team can answer it directly.

We collect your name, address, date of birth, and a government-issued ID for identity verification. We also log your device and session data to protect your account from unauthorized access.

We do not store full PayPal or Venmo credentials on our servers. Payment data is handled through encrypted processor channels, and only a tokenized reference is kept on our side.

Yes. Submit a request through live chat or our support email with your account username. We'll verify your identity and provide the data we hold within the timeframe required by applicable state law.

No. We do not sell personal information to third-party advertisers. Data shared with partners — like identity-verification services — is covered by strict data-handling agreements.

We retain records for as long as state gaming regulations require. Once that obligation is met, data is deleted or anonymized on a scheduled basis — we don't hold it indefinitely.

Open your account settings and adjust your communication preferences directly. You can also contact support via email or live chat, and we'll update your preferences on your behalf.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.